CUSTOMER HOLDS

Not Ready for Your Order to Ship Yet?

Select customer hold as your shipping method at check out. After payment is accepted, we will have your order held until you are ready for it to ship. Miniature Market requests that all customer holds ship within 6 months of being placed.

Want to Add to Your Customer Hold Order Before it Ships?

Simply place your new order(s) and select the customer hold shipping method during checkout and your new order(s) will be held so they can be linked when you are ready to have your order(s) shipped.

Ready to Have Your Customer Hold Order Shipped?

Once you are ready to have your order(s) shipped, simply follow the instructions in the tutorial below. If you have further questions, email ([email protected]) or call (877-326-4429) our support team and let us know.

• Customer hold feature is currently only available within the continental 48 states.
• Payment is required in full at time of purchase for all orders. Unpaid orders will be subject to cancellation and will not be held under the Customer Hold feature.
• If Customer Hold is selected as the shipping method, the order will NOT ship until you contact Miniature Market.
• If your order(s) total over $99 at the time of shipment, they will ship via our Free Shipping option. Orders totaling under $99 will require a $6.99 Flat Rate shipping fee.
• Once you have requested your order(s) ship, it can take one to two business days to process and ship your order.
• To ensure inventory integrity all individual orders must ship in one shipment. For this reason existing orders cannot be split into multiple orders or shipments.
• Any abuse of the Customer Hold system could result in the cancellation of your order(s) or the discontinued privilege of using this feature. (Ex: excessive cancellation of orders, attempting to circumvent other stated policies, etc.)
• Our Customer Hold feature is subject to change or discontinuation at any time.

Follow These Steps to Release Your Orders

1. Go to your account
2. Click on ‘My Orders’
3. Select the orders you would like to release
4. Click ‘Unhold Selected Orders’
5. Once you have verified the information in the pop-up is correct, choose an option
6. If you are below the $99 Free Shipping Threshold, enter your payment information
7. Enjoy your games!